Healthcare
Patients answered the moment lines open.
Patients often call the moment the lines open. Plus handles appointment requests and routine questions, and is set up to pass anything clinical or urgent straight to your team.
Patient · 8:01amI need to move my hygienist appointment on Thursday.
Plus voice agentNo problem. Can I take your name and date of birth, and which days suit you better? I'll send that to the team to rebook.
Starts fromSurgery Agent
The calls it takes
Five kinds of call, handled properly.
The agent is trained on your services, prices and hours, so callers hear your answers. Anything a person should handle is put straight through.
Used by
- Practice managers
- Reception teams
- Dental practices
- Physio & private clinics
- Opticians
- 01Appointment requests, changes and cancellations
- 02Opening hours, services and prices
- 03Questions about how your practice handles results and repeat requests
- 04Urgent calls put straight through to your team
- 05Messages for clinicians
What changes
What changes for your team.
- The opening-time rush, answeredPatients aren't left listening to a queue message.
- Reception freed upYour team can look after the patients at the desk.
- Nothing clinical left to AIClinical and urgent calls are put through to people.
- A record of every callWith Pro, every conversation is transcribed and summarised.
Questions
Common questions.
My industry isn't listed. Can Plus still help?
Very likely. The nine ready-made agents are starting points, and every agent is trained on your services, prices and hours. Tell us about the calls you get and we'll show you how an agent would handle them.
Does it work on our existing phone number?
Yes. Plus runs on the phone system Vanilla Cloud already looks after for you, so callers ring the same number they always have.
What happens when a caller needs a real person?
The agent puts the call through to the right person or team with a warm transfer. If nobody is free, it takes a detailed message and sends it to your inbox.
Who sets it up and looks after it?
We do. Plus voice agents are built, trained, tested and maintained by our team, so you don't need anyone in-house to manage them.
Should we choose Standard or Pro?
Standard answers every call, takes messages and transfers callers. Pro adds call transcription, summaries, sentiment analysis, threat assessment and unlimited system integrations. We'll recommend the right one after a short call.
Book a consultation
Hear the Surgery Agent take your calls.
Tell us about your business and the calls you get. We'll show you an agent handling them, trained on your information.
