AI voice agents

Everything your voice agent can do.

Vanilla Cloud Plus voice agents are built for your sector, trained on your business and fully managed by our team. They’re separate from the AI agents built into 3CX. Here’s what they do, and the features that work alongside them.

Book a consultation How they differ from 3CX’s agents

01 · MANAGED AI VOICE AGENTS

An agent for your industry, answering 24/7.

Nine ready-made agents for salons, workshops, clinics, trades, hospitality, offices, schools, law firms and GP surgeries. Each one is trained on your business and answers on your existing number.

Books, answers questions and takes messages
Warm transfers to your team when it matters
Fluent in 20+ languages

Meet the agents

Trades AgentLive call

CallerMy boiler's stopped working and there's water on the floor.

AgentSorry to hear that. I'm putting you straight through to our engineer on call. Can I take your postcode first?

CallerTN15 6AB.

Emergency · transferring to Dave (mobile)Urgent

02 · CALL INTELLIGENCE · PRO

Read a five-minute call in five seconds.

Calls are transcribed, summarised and scored for sentiment. You can see how customers feel, what they asked for and what needs doing next, without listening back.

Full transcripts with each speaker labelled
Short summaries in your call log and reports
Sentiment scores across agents, teams and queues

Call with J. Turner · 4:52Positive

Customer wants to add three new starters to their account next month and asked for a quote on two extra handsets. Happy with recent support.

UpsellQuoteFollow up by Fri

SentimentPositive

03 · OMNICHANNEL INBOX

Calls, chat, WhatsApp, Facebook and SMS in one inbox.

Add live chat to your website and connect WhatsApp, Facebook and SMS. Messages go to the same team and queues as your calls, and a chat can become a call with one click.

Website chat for WordPress, Shopify, Wix and more
WhatsApp Business and Facebook Messenger
Turn a chat into a voice or video call in the browser

Website chat on

Team inbox5 waiting

Hastings MotorsCallnow

AI answered: MOT booked for Friday 9:30am, summary attached.

Priya S.WhatsApp2m

Can I move my booking to 3pm?

Tom B.Messenger6m

Are you open on Sunday?

07700 900 456SMS12m

Thanks, see you tomorrow

Website visitorAI live chat14m

Do you cover Tunbridge Wells?

04 · SMART QUEUES & WALLBOARDS

Busy periods, handled properly.

Callers can ask for a callback instead of waiting, hear their estimated wait time, and get routed to the person with the right skills. Live wallboards show your team how things are going.

Callbacks on request, with estimated wait times
Skills-based routing to the best person
Live wallboards and SLA alerts

Live wallboardNow

3In queue

0:38Avg wait

2Callbacks booked

Calls by hour

9am1pm5pm

05 · SECURITY & THREAT ASSESSMENT

Fraud and nuisance calls, caught early.

Pro voice agents include threat assessment to help flag suspicious calls. Spam filtering, call recording permissions and built-in failover on the 3CX AI edition help keep your business protected and online.

Threat assessment with Pro voice agents
Spam calls blocked before they reach you
Built-in failover keeps calls flowing

Threat assessmentReview

Caller asked forBank details change

RiskMedium

ActionFlagged to accounts

Built in or fully managed?

Built-in or fully managed: what’s the difference?

The 3CX AI edition includes an AI receptionist that you set up and run yourself. Vanilla Cloud Plus voice agents are built, trained, tested and looked after by our team. Here's how they compare.

Feature	Built-in AI receptionistIncluded with the 3CX AI edition	RecommendedManaged AI voice agentBuilt, trained and looked after by us
Main job	Routing calls to the right extension or queue	Handling the whole call: bookings, questions, messages and transfers
Who sets it up	Your administrator, in the 3CX admin console	Our team, for you
Knowledge of your business	Whatever your admin configures	Industry-specific agent, trained on your services, prices and hours
Languages	Single- or multi-language responses	20+ languages
Transfers to your team	Routes to extensions and queues	Warm transfers, with messages sent to your inbox
Call transcripts, summaries and sentiment	Available, set up and run by you	Included with Pro, set up and monitored by us
Threat assessment and unlimited integrations	–	Included with Pro
When your business changes	You update it	We update it for you
Best for	Simple call routing on a 3CX AI edition system	Businesses that want every call handled properly, without the admin

Vanilla Cloud is a 3CX partner, and Plus voice agents work alongside your 3CX system. 3CX AI receptionist details are from 3CX’s V20 Update 8 release notes. 3CX and the 3CX logo are trademarks of 3CX Ltd.

Integrations

Works with the systems you already run.

Caller details pop up from your CRM, calls are logged against the right customer, and Pro agents connect to as many of your systems as you need. Click a logo for 3CX’s setup guide, or see every integration