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Secure payments

Take card payments without the risk.

Your customers pay on the keypad during the call, or through a secure link by text or email. Card details are never spoken aloud and stay out of your call recordings.

Ask about secure payments See how it works
Two ways to pay

Choose what suits each call.

Both options keep card numbers away from your team and out of your recordings.

On the call

Keypad payments

Your customer types their card details on their phone keypad while staying on the line. Your team can guide them through it without hearing the numbers.

  • Keypad tones hidden from your team
  • Recording pauses during card entry, then resumes
  • No need to end the call or transfer
By text or email

Secure payment links

Send a payment link by SMS or email. Your customer pays on a secure page in their own time, so card details never touch the call at all.

  • Great for deposits, invoices and balances
  • Works during or after a call
  • Card details never spoken or recorded
Behind the call

What happens when your customer pays.

How a phone payment worksPCI DSS Level 1 platform
CallerOn the phoneYour teamStays on the lineSecure captureKeypad tones hiddenPayment providerCard processedApprovedCall carries onRECORDING PAUSEDCall recording

Why it matters. PCI DSS, the card industry’s security standard, doesn’t allow card security codes to be stored after a payment is authorised. That includes call recordings. Keeping card details off the call removes that risk.

Compliant call recording

Record every call. Remove what you shouldn’t keep.

Our call recording service, CallCabinet (a Smarsh company), captures your calls automatically and redacts card numbers and personal details from recordings and transcripts.

  • Automatic PCI and personal data redaction
  • Audio and transcript redaction
  • Screen-capture redaction
  • 256-bit AES encryption
  • Works with 3CX and Microsoft Teams
Call transcriptRedacting
CustomerHi, I’d like to pay the deposit for Saturday.
TeamOf course. Can I take your card number?
CustomerYes, it’s 4929 1830 5521 0937, expiry 08/28.
TeamThanks, and the three digits on the back?
Customer412

Illustrative example of automatic redaction.

How it connects

One recording service across your calls.

Where compliant recording connectsRecording every call
Your phone systemMicrosoft TeamsCalls & meetingsCOMPLIANT RECORDINGEvery call captured automaticallyCard & personal dataRedacted automaticallyEncrypted storage256-bit AESSearch & playbackFind any call fastAnalytics & qualityInsight from every call
Where it helps

Built for businesses that take payments by phone.

HotelsDeposits and balances for bookings.
Legal & accountancyFees and payments on account.
SchoolsTrips, clubs and lunch balances.
Clinics & practicesAppointment deposits and treatment fees.
Questions

Secure payments FAQs

Can my team stay on the call while the customer pays?
Yes. With keypad payments the customer stays on the line and your team can help them through it. The keypad tones are hidden, so your team doesn’t hear the card number.
What happens to the call recording?
Recording pauses while card details are entered and resumes afterwards. Our compliant call recording also redacts card and personal details from recordings and transcripts.
When should I use a payment link instead?
Payment links suit customers who’d rather pay later, or payments like invoices and balances. You can send them by SMS or email during or after a call.
Does it work with my phone system?
Our call recording works with 3CX and Microsoft Teams. We’ll design the payment set-up around your phone system and payment provider.
Working withSmarshTwilio
Secure payments

Keep card details off your calls.

Tell us how you take payments today and we’ll design the right set-up.

Book a consultation Call 0207 952 2577