Remote support
Help on your screen, in seconds.
On a call with our support team? Enter the session code they give you and we’ll connect to your computer to help. You stay in control the whole time.
How it works
Three steps to getting it fixed.
Call us
Speak to our support team on 0207 952 2577. They’ll talk through the problem and give you a session code.
Enter your code
Type the code into the box above and select Join. A small, secure app runs to start the session.
We connect and fix
Our engineer sees your screen and works on the issue with you. Close the session whenever you like.
Questions
Remote support FAQs
What is remote support?
It lets our support engineer see and, with your permission, control your computer so they can fix problems quickly without a site visit. We use ISL Online, a dedicated remote support tool.
Do I need a code?
Yes. Each session needs a code from our support team. Call us on 0207 952 2577 or email support@vanillacloud.co.uk and we’ll give you one.
Is it safe?
You choose when a session starts and you can end it at any time. Only enter a code you’ve been given by the Vanilla Cloud team while you’re speaking to them.
Will it work on my device?
ISL Online works on Windows and Mac computers. On a phone or tablet, use the ISL Light app.