Six ingredients. One cohesive solution.
Some businesses need more than a phone system. They need resilience they can rely on, intelligence they can act on, security they can trust and technology that works together. We start with the Vanilla Cloud foundation and add only what you need.
Everything Vanilla Cloud does. Still here.
Vanilla Cloud Plus starts where Vanilla Cloud always has: connectivity, calls and lines, phone systems, mobiles and IT support, from one UK team. The Plus ingredients sit on top, when you need them.
Your technology partner since 2012
IT support
24/7 IT support: remote and on-site help, hardware maintenance and proactive monitoring.
Mobile phones
Handsets from the major manufacturers, flexible SIM-only plans and mobile device management.
Hosted phone systems
Independent advice on suitable hosted platforms, set up and supported by our UK team.
VoIP telephony
Cloud phone systems that run over the internet, so your team can take and manage calls from anywhere.
Fixed calls & lines
Business lines and competitively priced calls, from local and mobile to international.
Connectivity
Business broadband, Ethernet, private leased lines and MPLS, matched to your sites and how you work.
Choose what your business needs next.
Six ingredients that sit on top of the Vanilla Cloud foundation. Use one, use all six, or let us recommend the right mix.
High availability. Built on existing resilience.
Vanilla Cloud already gives you a resilient foundation. Plus adds high-availability options: an active PBX and a standby instance in a geographically separate UK datacentre, configured for automatic failover.
We agree the deployment, licensing and recovery requirements with you. Configuration is replicated on a schedule; failover may interrupt calls in progress.
- Active and standby PBX instances
- Automatic failover options
- Geographically separate UK datacentres
- Scheduled configuration replication
Intelligence in real time.
Give your teams more than yesterday’s numbers. Our contact centre solutions provide live statistics and real-time operational visibility as standard, so managers can see what’s happening now and respond to changing demand.
Add call recording, performance insights and reporting to turn everyday conversations into business intelligence.
- Live statistics as standard
- Real-time operational visibility
- Call recording and performance insights
- Intelligent reporting
AI that works for your business.
Go beyond traditional call handling with voice agents that manage enquiries, support customers and take on repetitive tasks, as a practical extension of your team.
- Nine voice agents, each built for a sector
- Trained on your services, prices and opening hours
- Standard and Pro plans
- Built, trained and managed by our team
Your 3CX system also has its own AI agents: the AI Receptionist, the AI Personal Assistant and, on the AI Edition, the AI Customer Service Agent. They’re a different product from our voice agents, and we can set them up too.
Compare the two 3CX’s AI agents
Integration without compromise.
Bespoke APIs that connect your systems. We learn your business from the inside, then build the integrations that link your phone system to the tools you already use.
CRM platforms, customer databases, business applications or specialist software: we connect them without replacing them, protecting the investment you’ve already made.
- CRM platforms
- Business applications
- Customer databases
- Specialist software
Examples only. We map your systems before anything is built.
Add-ons for 3CX
Security at every level.
Protect your communications with call fraud protection, secure call recording and payment solutions that support compliant handling of card data.
Where required, we add secure payment links and the right way to take card payments over the phone, to help minimise exposure to cardholder data.
- Real-time call fraud protection with Sentra
- Secure call recording
- Secure payment links
- Card payments over the phone, where required
Support that knows your business.
When your communications are business-critical, support should be more than a ticket number. Vanilla Cloud Plus offers tailored 24/7 support built around your solution, your priorities and the way you operate.
- Tailored 24/7 support
- A team that understands your environment
- Technologies coordinated for you
- Built around your priorities
A network designed to stay up.
Your calls run across two UK sites connected by high-capacity fibre. If one site is interrupted, traffic moves to the other.
Simplified view of our network design. Try the outage button to see traffic move to the secondary site.
Phone system failover
A standby copy of your 3CX system watches the active one and takes over if it fails.
3CX Failover needs a 3CX AI Edition licence and isn’t available on systems hosted by 3CX.
High-availability connectivity
A primary connection with a backup alongside it, so your SIP trunks stay reachable.
Illustrative. Connectivity is designed around each site.
How your calls reach the world.
Your phone system registers through a highly available proxy pair. Connections are balanced across active nodes in our Manchester and London points of presence, where every call is checked for caller ID, screened by AI fraud detection and routed out through a global carrier array.
Simplified from our SIP registration design. Session border controllers and proxies run as highly available pairs, so calls in progress carry on during a failover. Individual nodes can be taken out of service for maintenance without affecting customers.
Sequential / priority: calls go to your primary PBX. If it returns a failure or stops responding, calls automatically move to the secondary. Simultaneous / round-robin: calls are balanced across both PBXs, and move to the remaining one if either fails.
The real value is in bringing the right products together.
- 01
Understand
We take the time to understand your business and where your existing setup falls short.
- 02
Design
We design the right combination, building on your existing Vanilla Cloud investment instead of starting again.
- 03
Bring together
We connect the technologies, integrations and providers, so a disjointed setup works as one.
- 04
Look after it
We take responsibility for making it work, with tailored 24/7 support from a team that knows it.
No unnecessary complexity. No one-size-fits-all approach. Just the right technology, brought together with purpose.
Let’s build a solution that does more than keep you connected.
Tell us what you need and we’ll design the right combination around your business.
