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Downloads & guides

Everything you need, in one place.

Download the Vanilla Cloud User Guide and your customer documents, get the 3CX apps for every device, find 3CX integration guides and reach your customer tools.

Download the User Guide All customer documentsIntegration guides
3CX apps

Your phone system on every device.

Windows appCalls, chat and meetings on your PC.Get the app Web appUse 3CX in your browser, nothing to install.How it works iPhone & iPadYour office number on your mobile.Get the app AndroidTake and make work calls anywhere.Get the app
3CX integration guides

Connect 3CX to the tools you use.

These work with 3CX out of the box. Click a logo for 3CX’s own step-by-step setup guide, or ask our support team to set it up for you.

CRM, helpdesk & database integrations

Bitrix24CRM (3CX setup guide, opens in a new tab)ConnectWisePSA & CRM (3CX setup guide, opens in a new tab)FreshdeskHelpdesk (3CX setup guide, opens in a new tab)Microsoft Dynamics 365CRM (3CX setup guide, opens in a new tab)MongoDBDatabase (3CX setup guide, opens in a new tab)OdooCRM & ERP (3CX setup guide, opens in a new tab)SalesforceCRM (3CX setup guide, opens in a new tab)SQL databasesDatabase (3CX setup guide, opens in a new tab)vtigerCRM (3CX setup guide, opens in a new tab)ZendeskHelpdesk (3CX setup guide, opens in a new tab)Zoho CRMCRM (3CX setup guide, opens in a new tab)Jetpack CRMCRM (3CX setup guide, opens in a new tab)KommoCRM (3CX setup guide, opens in a new tab)PipedriveCRM (3CX setup guide, opens in a new tab)FreshsalesCRM (3CX setup guide, opens in a new tab)FreshworksCRM (3CX setup guide, opens in a new tab)HubSpotCRM (3CX setup guide, opens in a new tab)NutshellCRM (3CX setup guide, opens in a new tab)

Microsoft, Google & messaging

Microsoft TeamsCalling & collaboration (3CX setup guide, opens in a new tab)Microsoft 365Users, contacts & calendars (3CX setup guide, opens in a new tab)Google WorkspaceUsers, contacts & calendars (3CX setup guide, opens in a new tab)WhatsAppMessaging (3CX setup guide, opens in a new tab)Facebook MessengerMessaging (3CX setup guide, opens in a new tab)
Don’t see your system? 3CX supports more, and we build bespoke API integrations too.All integration guides on 3cx.com (opens in a new tab)
Customer downloads

Documents for your team.

Download any of these whenever you need them. All files are PDFs.

Most requested

Vanilla Cloud User Guide

Your handbook for the 3CX web client, the Android app and your SIP trunk: logging on, making and transferring calls, voicemail, forwarding and more.

PDF · 31 pages · 2 MBWeb clientAndroid appSIP trunk
Download

Agreements

VCL Service Level Agreement 2026Fault priorities, response and restoration times, and how to escalate.PDF · 7 pages Data Processing AgreementHow Vanilla Cloud processes personal data on your behalf, including sub-processors.PDF · 7 pages

Network diagrams

SIP Registration DiagramHow a registered PBX connects through our highly available SIP platform.PDF · 1 page HA IP AuthenticationTwo customer PBX connections to one Vanilla point of presence.PDF · 1 page HA Plus IP AuthenticationTwo customer PBX connections to two Vanilla points of presence.PDF · 1 page

Product brochures

AI Voice Agents brochureStandard and Pro voice agents for hospitality, retail, healthcare and finance.PDF · 6 pages · 4 MB
Can’t find what you need?

Our support team can send you any guide or document, or walk you through it.

Email support Call 0207 952 2577
Customer tools

Quick links for customers.

Remote supportJoin a session with our support team.StartCustomer loginSign in to the customer portal.Log in (opens in a new tab)Customer areaResources for Vanilla Cloud customers.Open (opens in a new tab)3CX newsThe latest releases and updates.Read