Vanilla Cloud Plus add-on for 3CX

See every call. Act on what matters.

Dimensions sits on top of your 3CX phone system and turns your call data into live wallboards, interactive dashboards and detailed reports. It goes far beyond the standard 3CX call log, so you can see what’s happening now and what happened last month.

Ask for a Dimensions demo See what’s included

Dimensions dashboard for 3CX on a laptop, showing queues, waiting calls, agent status and call statistics — Real Dimensions screen, shown with example data.

Why Dimensions

More than a call log. Real insight into your customers.

3CX’s built-in call log tells you a call happened. Dimensions tells you how your team and your customers are really getting on, in a way managers can act on.

Standard 3CX

Built-in call log and reports

A list of calls made and received
Standard queue and extension reports
Set reports, with limited ways to slice the data

With Dimensions

Wallboards, dashboards and full reporting

Cradle-to-grave history of every call
Live, configurable wallboards for every team
Interactive supervisor and personal dashboards
Click-through reports, filters and scheduled emails
Call recording playback and Teams reporting built in

Reallocate resources

Put people where they matter most, based on what your calls are telling you.

Maximise efficiency

Improve productivity with actionable insight into agents, queues and call flows.

Better customer service

Spot problems early and make informed decisions on training and process.

What’s included

Analytics and reporting, all in one suite.

Cradle-to-grave call reporting

Follow every call from first ring to final outcome, across queues, transfers and extensions.

Live wallboards

Fully configurable and filterable wallboards that keep the whole team informed at a glance.

Supervisor & personal dashboards

Interactive dashboards for managers and for each team member, set up the way they work.

Filtering across the suite

Standard and quick filters everywhere, so you can find exactly the calls you need.

Scheduled email reports

Send multiple reports to multiple people automatically, on the schedule you choose.

Recording playback built in

Listen back to a call straight from the report, without switching systems.

Microsoft Teams reporting

Historic call reporting for calls handled through Microsoft Teams.

Real-time alerts

Stay ahead of busy periods and missed calls with alerts when thresholds are crossed.

Native 3CX integration

Connects natively to 3CX, for a hassle-free set-up with minimal disruption.

Wallboards

Information at a glance, for the whole room.

A modern, customisable wallboard for every team. Build it from tiles and show the numbers that matter to that team, on a screen on the wall or in a browser tab.

See it with your data

Dimensions wallboard tiles showing incoming, outgoing and abandoned calls, agents ready and logged in, and average ring time — A Dimensions wallboard, with example figures.

Simple statA single value, such as calls waiting.

TickerSeveral stats in a scrolling banner.

Circular gaugeA value with a percentage graph.

Dual-stat cycleCycles between two statistics.

ImageYour own image or one from a web link.

VideoA chosen video file or live stream.

Dashboards

Fully customisable, with multiple views.

Interactive dashboards put control in the hands of supervisors and team members, each with the view that suits them.

Never miss a call

An unreturned abandoned calls grid shows who still needs a call back.

Optimise queues

See queue performance live and move people before callers wait too long.

Traffic graphs & charts

Call volumes and trends over the day, week or month.

Real-time alerts

Know straight away when a threshold is crossed.

Three Dimensions dashboards side by side, with queue tiles, call traffic charts, service level and agent grids — Real Dimensions dashboards, shown with example data.

Call reporting

Historic reporting, fully segmented as standard.

Completely customisable reports with click-through navigation. Start with the big picture and drill down to an individual call in a couple of clicks.

Standard filters and quick filters
Grid or chart view
Schedule reports by email
Click-through from summary to call

Report categories

Call listUser & deviceQueueAgentNumber-basedTime-basedPerformanceCall tagging

Secure and resilient

Cloud-powered, with security built in.

Security

Two-factor authentication and single sign-on support, with data encrypted in transit and at rest.

Resilient

Hosted in Microsoft Azure across availability zones, with geo-redundant data and backups.

Scalable

Scales instantly as your business grows, without new hardware.

Coming next to Dimensions

AI transcription with full summaries and sentiment analysis, a reporting API for your own business intelligence tools, and a live calls grid with drag and drop. We’ll let customers know as each feature becomes available.

Build out your 3CX platform.

3CX add-on

CallCabinet recording

Smart, compliant call recording with redaction for card and personal details.

Explore CallCabinet SIP trunk add-on

Sentra fraud protection

Real-time AI that spots and blocks toll fraud on your SIP trunks.

Explore Sentra Platform

The 3CX platform

What 3CX is, what’s included and the systems it works with out of the box.

About 3CX

Questions

Dimensions FAQs

Does Dimensions replace 3CX?

No. Dimensions is an add-on that sits on top of your 3CX phone system. Your calls, apps and devices stay exactly as they are, and Dimensions adds wallboards, dashboards and reporting.

Do I need new hardware?

No. Dimensions is cloud-hosted and connects natively to 3CX. Wallboards can run on any screen with a web browser.

Can I schedule reports for managers?

Yes. You can send multiple reports to multiple email addresses on a schedule, so managers get the figures they need without logging in.

Does it report on Microsoft Teams calls?

Yes. Historic call reporting covers calls handled through Microsoft Teams as well as your 3CX calls.

Dimensions for 3CX

Give your team the full picture.

We’ll show you Dimensions with wallboards and reports set up around your queues and teams.

Book a demo Call 0207 952 2577