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3CX platform

The platform underneath your solution.

Calls, video, messaging, contact centre and AI in one communications platform. Vanilla Cloud Ltd is a 3CX Gold Partner and Titanium Support Partner: we design, set up and manage it around your business.

Talk to an expert See what’s included
3CX Gold Partner badge3CX GoldPartner
3CX Titanium Support Partner badge3CX TitaniumSupport Partner

Built on best-of-breed technology

3CX Yealink Fanvil Microsoft Teams Microsoft Teams (3CX setup guide, opens in a new tab) Microsoft 365 Microsoft 365 (3CX setup guide, opens in a new tab) HubSpot HubSpot (3CX setup guide, opens in a new tab) Salesforce Salesforce (3CX setup guide, opens in a new tab) WhatsApp WhatsApp (3CX setup guide, opens in a new tab)
What is 3CX?

A complete business phone system, in software.

3CX replaces the box on the wall. It’s a software phone system (an IP PBX) that runs in the cloud and handles everything a traditional switchboard did, plus video meetings, live chat, WhatsApp, SMS and a full contact centre, all from one place.

Your team uses it on desk phones, on their mobile, in a web browser or in the Windows app, with the same extension and business number everywhere. Calls reach the outside world over SIP trunks, which we supply and manage alongside it.

3CX is licensed by the number of calls happening at once, not per user, so adding people doesn’t automatically add cost. More than 350,000 businesses worldwide run on it.

20053CX founded
350,000+Businesses using 3CX
0Per-user licence fees
Calls & switchboardExtensions, ring groups, queues, IVR menus, office hours and call recording.
Apps includediOS, Android, Windows and web apps come with the system at no extra cost.
Video meetingsBrowser-based video conferencing, with nothing for guests to install.
MessagingWebsite live chat, WhatsApp, Facebook and business SMS in one shared inbox.
Contact centreQueues, wallboards, reporting and supervisor tools built in.
Works with your toolsMicrosoft 365, Teams, Google Workspace and leading CRMs, out of the box.
AI built inAI agents, transcription, summaries and sentiment on the AI Edition.
Secure by designAnti-hacking protection, IP blacklists, country restrictions and 2FA.
See it in action

What 3CX looks like.

Real 3CX screens, shown with example data.

3CX On every device screen
One extension across desk phones, mobiles and computers.
One platform. Configured around you.

One system. Everything your team needs.

3CX brings calls, video, messaging, contact centre and integrations into one platform, so your team works from one place. We set it up around the way you work.

Apps everywhere

Your extension on Windows, the web, iOS and Android, so calls follow you from desk to phone.

WindowsWeb browseriOSAndroid
250

Video meetings

Browser-based meetings for up to 250 people on the AI Edition. No extra app to install.

Every conversation, one inbox

Messages land alongside your calls, handled by the same team.

  • WhatsApp
  • Facebook Messenger
  • SMS
  • Live chat

Contact centre

Queues, wallboards, reporting and live statistics for your team.

Illustrative wallboard.

Licensing

Licensed by calls, not desks.

3CX is priced on how many calls happen at the same time, so adding people doesn’t automatically add cost.

Works with your tools

Microsoft 365 and Teams, plus CRM integrations for Salesforce, HubSpot, Zoho, Dynamics, Zendesk, Freshdesk and more. See every integration

Microsoft TeamsMicrosoft Teams (3CX setup guide, opens in a new tab) Microsoft 365Microsoft 365 (3CX setup guide, opens in a new tab) SalesforceSalesforce (3CX setup guide, opens in a new tab) HubSpotHubSpot (3CX setup guide, opens in a new tab) ZohoZoho (3CX setup guide, opens in a new tab) Microsoft DynamicsMicrosoft Dynamics (3CX setup guide, opens in a new tab) ZendeskZendesk (3CX setup guide, opens in a new tab)
AI Edition

Know what happened on every call.

Call transcription, summaries and sentiment in 3CX’s reports, with native Power BI and Grafana integrations for your own dashboards.

Power BIPower BIGrafanaGrafana
Works out of the box

Integrations included with 3CX.

These systems connect to 3CX as standard, with no add-on to buy. Click a logo to open 3CX’s own setup guide for it. 3CX keeps these guides up to date with every release, and we can set up any of them for you.

CRM, helpdesk & database integrations

Bitrix24CRM (3CX setup guide, opens in a new tab)ConnectWisePSA & CRM (3CX setup guide, opens in a new tab)FreshdeskHelpdesk (3CX setup guide, opens in a new tab)Microsoft Dynamics 365CRM (3CX setup guide, opens in a new tab)MongoDBDatabase (3CX setup guide, opens in a new tab)OdooCRM & ERP (3CX setup guide, opens in a new tab)SalesforceCRM (3CX setup guide, opens in a new tab)SQL databasesDatabase (3CX setup guide, opens in a new tab)vtigerCRM (3CX setup guide, opens in a new tab)ZendeskHelpdesk (3CX setup guide, opens in a new tab)Zoho CRMCRM (3CX setup guide, opens in a new tab)Jetpack CRMCRM (3CX setup guide, opens in a new tab)KommoCRM (3CX setup guide, opens in a new tab)PipedriveCRM (3CX setup guide, opens in a new tab)FreshsalesCRM (3CX setup guide, opens in a new tab)FreshworksCRM (3CX setup guide, opens in a new tab)HubSpotCRM (3CX setup guide, opens in a new tab)NutshellCRM (3CX setup guide, opens in a new tab)

Microsoft, Google & messaging

Microsoft TeamsCalling & collaboration (3CX setup guide, opens in a new tab)Microsoft 365Users, contacts & calendars (3CX setup guide, opens in a new tab)Google WorkspaceUsers, contacts & calendars (3CX setup guide, opens in a new tab)WhatsAppMessaging (3CX setup guide, opens in a new tab)Facebook MessengerMessaging (3CX setup guide, opens in a new tab)
Don’t see your system? 3CX supports more, and we build bespoke API integrations too.All integration guides on 3cx.com (opens in a new tab)
3CX admin console showing the CRM integration settings
Set up in the 3CX consolePick your CRM, sign in and choose what gets logged.
HubSpot contact record showing a call logged by 3CX
Calls logged to the contactHere, a 3CX call recorded against a HubSpot contact.
3CX for your sector

See how 3CX works in your industry on the 3CX website.

Hotels (3CX website, opens in a new tab)Education (3CX website, opens in a new tab)Healthcare (3CX website, opens in a new tab)Automotive (3CX website, opens in a new tab)Finance (3CX website, opens in a new tab)Professional services (3CX website, opens in a new tab)Government (3CX website, opens in a new tab)Technology (3CX website, opens in a new tab)
Your office number. Wherever work takes you.

One extension. Beyond the desk.

Working from home, between sites or back in the office? Your 3CX extension can come with you, without giving out your personal number.

  1. 01

    Keep your business number

    Make and receive business calls through the 3CX mobile app using your office number and extension.

  2. 02

    Move between mobile and browser

    Use the iOS, Android or web app to stay in touch with colleagues and customers wherever you work.

  3. 03

    Bring the conversation together

    Call, message and meet by video through 3CX. We configure the channels and features that fit your team.

Feature availability depends on your 3CX edition, connected services and agreed configuration.

Talk to us about remote working
3CXConnected, wherever you work
Official 3CX web app showing a four-person video meeting
Real 3CX app. Example screen.Explore the 3CX apps
AI built into 3CX

Three AI team members. Zero recruitment.

3CX now includes its own AI agents for call handling. Vanilla Cloud Plus designs and configures them for your business.

AI Receptionist

How it handles a call
  1. 01Answers every call

    Greets callers day and night, as your first point of contact.

  2. 02Understands the request

    Callers say what they need in natural language.

  3. 03Handles common questions

    Answers routine enquiries and filters out spam or irrelevant calls.

  4. 04Routes to the right place

    Sends the caller to the right department, person or queue.

A front desk that never takes a day off.Built into 3CX, set up for you by Vanilla Cloud Plus.
Different from Vanilla Cloud Plus voice agents

These three agents are part of 3CX. Our nine sector voice agents are a separate product: built for your industry, trained on your business and fully managed by our team. You can use either, or both.

Meet our voice agents Compare the two
SIP & connectivity

Smarter connectivity, built for continuity.

The lines, numbers and connections underneath your phone system, designed around how your business works and how it needs to keep working.

SIP trunks
Credential-based trunks, sized to your call volumes, with optional Sentra fraud protection.
Numbers
Keep the numbers customers know, or add new ones.
Internet connectivity
High-availability connectivity for business-critical calls.
Teams Calling
Make and take business calls from Microsoft Teams.
Continuity
Geographically redundant disaster recovery and mirrored backups.
Recording & analytics
Compliant recording with CallCabinet and reporting with Dimensions.
One partner. Everything connected.

We bring the best technology together, so you don’t have to.

Vanilla Cloud Plus sits on top of a carefully chosen stack. You get one point of contact and one design, without the complexity.

  • Design: solutions built around how your business works
  • Integration: phones, Teams, AI and connectivity working as one
  • Security and resilience, from connectivity to the handset
  • Support from the team who designed and built it
Vanilla Cloud PlusVanilla Cloud Plus

Design, integration, security, resilience and 24/7 support. 3CX Titanium Support Partner.

Your partner
3CXCommunications & AI platform

Calls, video, contact centre, integrations and 3CX’s AI Receptionist, Personal Assistant and Customer Service Agent.

Platform
SIP & connectivity

SIP trunks, numbers, Teams Calling, connectivity and continuity, designed for resilience.

Connectivity
YealinkFanvilBusiness devices

Desk phones, conference and room devices, supplied and set up for 3CX.

Devices
Vanilla Cloud Plus add-ons

Supercharge 3CX with Plus add-ons.

3CX is a strong platform on its own. These add-ons, available through Vanilla Cloud Plus, sit on top of 3CX and fill the gaps customers ask us about most: better reporting than the standard call log, and compliance-grade recording.

3CX add-on

Dimensions

Replace the standard 3CX call log with live wallboards, interactive dashboards and cradle-to-grave call reporting.

Explore Dimensions 3CX add-on

CallCabinet

Smart call recording that fills the gaps in 3CX recording, with redaction of card and personal details for PCI DSS and GDPR.

Explore CallCabinet
Protecting the lines, not the phone system

Sentra is a Vanilla Cloud Plus exclusive for your Vanilla SIP trunks, not a 3CX product. It watches the calls going out over your lines and blocks toll fraud in real time.

About Sentra fraud protection
Security, built in

Protection that’s built in, not bolted on.

3CX includes a range of protections against hacking and toll fraud. We configure them for your business and keep an eye on them for you.

  • Anti-hacking protection and the Global IP Blacklist
  • Allowed country codes, so calls to blocked countries are stopped
  • Caller ID blacklist for nuisance callers
  • Admin console restricted by IP address, with two-factor authentication
  • Alerts for blacklisted IPs and calls to blocked countries
Ask about security Add Sentra fraud protection
Business devices

Devices, supplied and ready for 3CX.

Desk phones, conference and room devices from Yealink and Fanvil, set up for your system before they arrive.

Yealink T58W desk phone
YealinkYealink T58WExecutive desk phone with a large touch screen
Yealink CP965 conference phone
YealinkYealink CP965Conference phone for meeting rooms
Fanvil X7 desk phone
FanvilFanvil X7Colour touch-screen desk phone for busy desks
Latest from 3CX

Always on the newest version.

All 3CX news
ReleaseStart and Manage Audio Conferences in Fewer Steps with V20 Update 10Bring customers, colleagues and specialists into one…Read on 3cx.com ReleaseKeep Call Controls in View with the 3CX Pop-Out DialerKeep customer records open and call controls on…Read on 3cx.com AIMoving to the New 3CX AI Server in Update 10Update 10 brings a major upgrade to the 3CX AI Server…Read on 3cx.com
Questions

About 3CX.

Is Vanilla Cloud Plus a 3CX partner?
Vanilla Cloud Plus is delivered by Vanilla Cloud Ltd, a 3CX Gold Partner and 3CX Titanium Support Partner. Our team designs, configures and supports your 3CX solution.
Are 3CX’s AI agents the same as your voice agents?
No. The AI Receptionist, AI Personal Assistant and AI Customer Service Agent are built into 3CX. Vanilla Cloud Plus voice agents are a separate product: nine agents built for specific industries, trained on your business and fully managed by our team. See the comparison
What do I need for the AI Customer Service Agent?
It needs 3CX V20 Update 10 or later and the 3CX AI Edition. We can check your system and handle the upgrade.
What is 3CX?
3CX is a software business phone system (an IP PBX). It handles calls, extensions, queues and IVR menus like a traditional switchboard, and adds mobile, desktop and web apps, video meetings, live chat, WhatsApp, SMS, a contact centre and AI. We host, set up and support it for you.
Are the CRM integrations extra?
No. Integrations such as Salesforce, HubSpot, Zoho, Dynamics, Zendesk, Microsoft 365 and Teams work with 3CX out of the box. Click a logo in the integrations section to see 3CX’s setup guide, or ask us to set it up for you.
What are Plus add-ons for 3CX?
Dimensions (wallboards and reporting) and CallCabinet (compliant recording) add capabilities on top of 3CX, through Vanilla Cloud Plus. Sentra is different: it’s an add-on for your Vanilla SIP trunks, not 3CX, and protects against toll fraud.
How is 3CX licensed?
3CX is licensed by the number of simultaneous calls rather than per user, so adding people doesn’t automatically add cost.
Which phones can I use?
We supply Yealink and Fanvil desk, conference and room devices set up for 3CX. Your team can also use the 3CX apps on Windows, web, iOS and Android.
Talk to a 3CX Titanium Support Partner

Let’s design the platform around your business.

We’ll look at what you have and show you what 3CX and Vanilla Cloud Plus can add.

Book a consultation Call 0207 952 2577