Every guest call answered, day and night.
Plus gives your hotel an AI voice agent that answers every call on your number, handles room enquiries and guest questions in 20+ languages, and passes booking requests to your team so more stays come to you direct.
Guest · 11:20pmBonjour, do you have a double room next Friday and Saturday?
Plus voice agentBien sûr. Puis-je avoir votre nom et votre numéro ? Je transmets votre demande à la réservation.
Starts fromHospitality Agent
Bookings, questions and calls at 2am.
Your front desk is busiest when guests are standing in front of it, which is exactly when the phone rings. Plus answers those calls so your team can look after the guest at the desk.
Room enquiries that don't go to voicemail.
When a guest calls to book and nobody answers, they may book somewhere else or through an online travel agent. The agent answers, takes the dates, room type and contact details, and sends the request to reservations.
- Dates, room type, guests and contact details
- Booking requests sent to your inbox
- Pro includes unlimited system integrations
Check-in, parking, breakfast and pets, answered.
Many calls are quick questions with the same answers every time. The agent answers them from your house information, takes restaurant and spa table requests, and puts guests through when they need your team.
- Answers from your website and house information
- Restaurant and spa table requests
- Directions and local questions
Overseas guests, late arrivals, every language.
Calls from other time zones often arrive when the desk is quiet or closed. The agent answers in 20+ languages, helps with late-arrival questions and puts anything urgent through to your duty manager.
- Fluent in 20+ languages
- Late-arrival questions, answered from your information
- Urgent calls put through to the duty manager
From check-out to the night shift.
- 07:00Check-out
Late check-out requests and taxi questions are answered or passed to reception.
- 11:00Booking enquiries
Room requests are taken while the team is busy with departures.
- 15:00Arrivals
The phone is answered while the desk checks guests in.
- 19:30Dinner service
Table requests are taken without anyone leaving the restaurant floor.
- 23:00Overnight
Late and overseas callers get an answer, with requests ready for the morning.
Direct bookings, overseas guests, smaller teams.
commission is what online travel agents typically charge hotels per booking.
SiteMinder, hotel direct bookings guideinbound visits to the UK in 2025, according to VisitBritain's estimate, with visitors spending £33.2 billion.
VisitBritain, inbound tourism forecastfewer people were employed in hospitality in December 2025 than in November, according to UKHospitality.
UKHospitality, January 2026Fully managed, from day one.
We train the agent on your rooms, rates, policies and house information, test it with you and keep it up to date.
- Answers 24/7Early mornings, late nights and bank holidays, on your existing number.
- 20+ languagesOverseas guests can speak the language they're most comfortable in.
- Requests to your inboxBooking requests and messages arrive with every detail reservations needs.
- Warm transfersGuests who need a person are put through to reception or the duty manager.
- One inbox for messagesWebsite chat, WhatsApp, Facebook and SMS alongside your calls.
- Summaries & sentimentEvery call written up and scored, so unhappy guests are spotted early.Pro
What else Plus can add.
AI is one ingredient. We can bring in the rest of your solution too.
Hotel FAQs.
Can it put bookings straight into our booking system?
Can it take card payments?
Which languages does it speak?
Will guests know they're talking to AI?
What happens with complaints?
Does it work on our existing number?
Guides for hoteliers.
AI receptionist for hotels: a practical guide for UK hoteliers
What an AI receptionist should handle at a hotel, what it shouldn't, and how to roll one out without upsetting guests or your front desk.
Read article
Hotel missed calls: how they cost you direct bookings
Every unanswered call can push a guest towards an online travel agent. How to measure your missed calls, work out what they cost and fix the gaps.
Read articleHear it take a booking call.
We'll show you an agent answering guest calls, trained on your hotel's information.
