Standard
For businesses that want every call answered, day and night.
- Trained on your business
- Answers every call, 24/7
- Warm transfers to your team
- Works on your existing number
- Fluent in 20+ languages
- Messages sent to your inbox
Plans
Plans that grow with your calls.
Every agent comes in Standard and Pro. Both run on your existing Vanilla Cloud number. Move up to Pro whenever you're ready.
Agent
Pro
Everything in Standard, plus full intelligence on every call.
- Everything in Standard
- Unlimited system integrations
- Call transcription
- Call summaries
- Sentiment analysis
- Threat assessment
- Call analyticsSoon
Side by side
Compare Standard and Pro.
| Feature | Standard | Pro |
|---|---|---|
| Answering | ||
| Answers every call, 24/7 | ||
| Trained on your services, prices and hours | ||
| Works on your existing number | ||
| Fluent in 20+ languages | ||
| Warm transfers to your team | ||
| Messages sent to your inbox | ||
| Intelligence | ||
| Call transcription | – | |
| Call summaries | – | |
| Sentiment analysis | – | |
| Threat assessment | – | |
| Call analytics | – | Coming soon |
| Connections | ||
| System integrations (CRM, booking, helpdesk) | – | Unlimited |
Pricing depends on your number of users and call volumes. Ask us for a quote, and we'll tailor it to your business.
Plans FAQs
About plans.
Can I start on Standard and upgrade later?
Yes. Talk to us whenever you're ready and we'll switch on the Pro features for you.
Do I need to be a Vanilla Cloud customer?
Plus is designed as the step up for Vanilla Cloud customers, because it builds on the phone system we already look after for you. If you're not a customer yet, talk to us and we'll set up both together.
How is this different from the AI receptionist in 3CX?
The built-in 3CX AI receptionist routes calls and is set up and maintained by your administrator. Plus voice agents handle the whole call and are fully managed by our team. See the full comparison
How is it priced?
It depends on your number of users and how many calls you get. We'll give you a clear monthly quote after a short review of your setup.
Get a quote
Find the right plan in one call.
Tell us about your business and we'll recommend Standard or Pro, with a clear monthly price.
