Vanilla Cloud Plus add-on for 3CX
CallCabinet adds smart, compliant call recording on top of your 3CX phone system. Unlimited secure storage, AI transcription and automatic redaction of card and personal details, so your recordings help your business instead of becoming a risk.
3CX’s built-in recording is a good start. But if you take payments by phone, work in a regulated industry or need to find and share calls easily, you’ll soon hit its limits.
PCI DSS, the card industry’s security standard, doesn’t allow card security codes to be stored once a payment is authorised, and that includes call recordings. UK GDPR expects personal data to be kept to what’s necessary and protected properly.
CallCabinet handles this for you. Card numbers, health information and other personal details can be redacted from recordings and transcripts, automatically with AI, through the API, or manually by an authorised person.
Helps you meet regulatory requirements including GDPR, PCI DSS, MiFID II and more.
AES 256-bit rotating encryption keeps every recording as secure as it is compliant.
No hard limits on processing power or storage, so you never have to choose what to delete.
Your recordings are always yours, accessible from anywhere, 24/7, with no proprietary formats.
Recordings are captured and stored redundantly in secure data centres, with control over where your data lives.
Transcription, summaries, sentiment and conversation analytics, when you’re ready for them.
Start with secure recording and add quality management or full conversation analytics as you grow.
For small and medium businesses that want to record, store and play back calls for training and resolving disputes.
For teams and contact centres that want insight into efficiency, productivity and training.
For organisations that want deeper insight into sales, retention, risk and customer experience.
| Feature | CoreRecording | AdvancedRecording | ConversationAnalytics |
|---|---|---|---|
| Recording & compliance | |||
| Compliant call recording | |||
| Cross-platform integration | |||
| Advanced playback & tagging | |||
| Admin licences | |||
| Unlimited audio storage | |||
| Customisable retention policies | |||
| Compliant call sharing | |||
| Legal hold | |||
| Call reporting dashboard | |||
| Selective transcription & summarisation | |||
| Enhanced call listing & details pages | |||
| Quality & redaction | |||
| Screen capture and/or video recording | – | ||
| Manual PCI DSS, PII & PHI redaction | – | ||
| QA & team member evaluation tools | – | ||
| QA supervisor licence | – | ||
| API support | – | ||
| AI & analytics | |||
| Automated PCI DSS, PII & PHI redaction | – | – | |
| Automated transcription | – | – | |
| Multilingual transcription | – | – | |
| Sentiment analysis | – | – | |
| Detailed voice analysis | – | – | |
| Generative AI data interaction | – | – | |
| AI analysis of email, chat & social media | – | – | |
| Call suppression | – | – | |
| Full-text search | – | – | |
| Automated QA scorecard editor | – | – | |
| Custom dashboards | – | – | |
| Automated summarisation | – | – | |
CallCabinet is a Smarsh company. CallCabinet and Smarsh are trademarks of their respective owners. Features as described by CallCabinet; availability depends on the licence chosen.
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Secure paymentsTell us how you use recordings today and we’ll design the right CallCabinet set-up for your 3CX system.
