Our story

There’s a reason we’re called Vanilla Cloud.

Since 2012, Vanilla Cloud has looked after the phone systems, lines, mobiles and IT of UK businesses. Vanilla Cloud Plus is what comes next: the same team, with the ingredients to build a solution around yours.

Read our story Book a consultation

Chapter one · Vanilla Cloud

A UK team looking after business communications since 2012.

Your requirements come first, not a preferred manufacturer. Vanilla Cloud Ltd compares suitable hosted phone systems, explains their strengths and limitations, and recommends the technology that fits your organisation.

Independent advice. Honest recommendations. Technology chosen around your business. From our Eastbourne head office and teams in Manchester and Essex, we bring over 35 years of industry experience to every conversation.

Phone systems: Hosted platforms chosen around your requirements, plus on-premise options
Calls and lines: Fixed lines, VoIP and SIP trunks
Business mobiles: O2, Vodafone and EE, with device management
Call recording: Recording, logging and call management
Video conferencing: Meetings that work across the business
IT support: Alongside your communications

Visit vanillacloud.co.uk

Manchester Eastbourne, head office Essex

Three UK offices. One team.

The journey so far

Since 2012. One way of working.

2011The company is incorporated
Vanilla Cloud Limited is incorporated, laying the foundations for the business.
2012Your technology partner
Vanilla Cloud begins the trading story behind the phone systems, connectivity and IT we manage today.
2015Recognised by the channel
Kyla Stack wins Channel Sales Person of the Year at the Comms Business Awards.
2018One provider, not many
YY Security Installations moves its communications, including more than 135 mobiles and tablets, onto Vanilla Cloud.
2020UK Enterprise Awards
Vanilla Cloud is listed as a winner.
2024Best Telecoms & IT Solutions Firm UK
The Independent Business Awards 2024.
Today3CX expertise. And Plus.
A 3CX Gold Partner and Titanium Support Partner, with Vanilla Cloud Plus built on top of the foundation.

Proven with real customers

Results our customers can measure.

Four Vanilla Cloud customers, in their own words. Each figure comes from the published case study.

37%lower monthly telecoms spend, more than predicted

The entire process from planning, installation, training and after care supplied by Vanilla Cloud was exceptional.

Natasha Bradshaw F.ICCMSuperintendent & Registrar, Mortlake Crematorium

Read the case study

40%+lower telephony costs

One provider from line provisioning to installation, maintenance and training, delivered on time and within budget.

Read the case study

750+mobile connections audited

Savings of up to 45% identified, then each number moved across on a plan built to avoid any loss of service.

Read the case study

135+devices brought onto one provider

Voice and data separated to end dropped calls, with full transparency of costs.

Read the case study

Chapter two · Vanilla Cloud Plus

We start with vanilla. You decide what comes next.

Think of vanilla ice cream. A simple, trusted starting point, enjoyable in its own right, with endless possibilities when you add the right ingredients. That’s how we approach business communications.

01The foundation
A reliable, resilient business phone system from Vanilla Cloud. Your technology partner since 2012.
02The ingredients
Resilience, real-time intelligence, AI voice agents, fraud protection and integration with the applications you already use.
03The combination
Perhaps you need all of these, perhaps something different. We work with you to find the right mix.

24/7 support Security Integration AI voice agents Real-time intelligence High availability

The foundation

Tailored, not off the shelf

We don’t ask you to pick a flavour from a fixed menu.

Protecting what you’ve already invested in.

Rather than starting again unnecessarily, we look at what you have, identify what could work better and connect the pieces into a more cohesive solution.

Taking responsibility for making it work.

We’re not simply selling you a collection of products. We bring the ingredients together into something that works, then support it 24/7.

Your business isn’t off the shelf. Your solution shouldn’t be either.

3CX Titanium Support PartnerDeep expertise in the platform underneath

Best Telecoms & IT Solutions Firm UKThe Independent Business Awards 2024

Channel Sales Person of the YearComms Business Awards 2015, Kyla Stack

Partners & accreditations

Backed by the names behind the technology

We work with the networks, vendors and specialists our customers rely on, so every part of your solution comes from a source we know well.

Partners & providers

Technology

Networks

Infrastructure

Compliance & payments

Refer a business

Know someone who’d benefit?

If you know a business that’s outgrown its phone system, or is missing calls it can’t afford to miss, introduce them to us. We’ll look after them the way we look after you.

Make an introduction Follow us on LinkedIn

One trusted foundation.

Endless possibilities.

A solution that’s uniquely yours.

That’s the Vanilla Cloud approach

Book a consultation Build your solution