Automotive
MOT bookings taken while you're under the bonnet.
Mechanics can't answer the phone with their hands in an engine. Plus takes service and MOT bookings, captures registration and fault details, and puts customers through when they need the workshop.
Customer · 8:15amMy car's due its MOT. Can you fit me in this week?
Plus voice agentYes. Can I take your registration? I'll send your request for Friday morning to the workshop to confirm.
Starts fromWorkshop Agent
The calls it takes
Five kinds of call, handled properly.
The agent is trained on your services, prices and hours, so callers hear your answers. Anything a person should handle is put straight through.
Used by
- Independent garages
- MOT centres
- Tyre & exhaust centres
- Body shops
- Dealer service desks
- 01Service and MOT booking requests
- 02Registration, mileage and fault details
- 03Prices for common jobs, from your price list
- 04“Is my car ready?” calls passed to the workshop
- 05Recovery calls routed to the right person
What changes
What changes for your team.
- Ramps stay busyBooking requests come in while you're working.
- Better job notesFault details are captured before the car arrives.
- No more dashing to the phoneTechnicians stay on the job.
- Bookings outside opening hoursEvening and weekend callers can still book.
Questions
Common questions.
My industry isn't listed. Can Plus still help?
Very likely. The nine ready-made agents are starting points, and every agent is trained on your services, prices and hours. Tell us about the calls you get and we'll show you how an agent would handle them.
Does it work on our existing phone number?
Yes. Plus runs on the phone system Vanilla Cloud already looks after for you, so callers ring the same number they always have.
What happens when a caller needs a real person?
The agent puts the call through to the right person or team with a warm transfer. If nobody is free, it takes a detailed message and sends it to your inbox.
Who sets it up and looks after it?
We do. Plus voice agents are built, trained, tested and maintained by our team, so you don't need anyone in-house to manage them.
Should we choose Standard or Pro?
Standard answers every call, takes messages and transfers callers. Pro adds call transcription, summaries, sentiment analysis, threat assessment and unlimited system integrations. We'll recommend the right one after a short call.
Book a consultation
Hear the Workshop Agent take your calls.
Tell us about your business and the calls you get. We'll show you an agent handling them, trained on your information.
