Animal care
Routine bookings handled. Emergencies put first.
Vet receptionists juggle consultations, owners at the desk and a ringing phone. Plus takes routine appointment requests, answers common questions and gets emergencies to the team immediately.
Owner · 2:18pmMy dog's eaten something he shouldn't have.
Plus voice agentI'm putting you straight through to the team now. Can I take your name and your dog's name while I connect you?
Starts fromClinic Agent
The calls it takes
Five kinds of call, handled properly.
The agent is trained on your services, prices and hours, so callers hear your answers. Anything a person should handle is put straight through.
Used by
- Practice managers
- Reception teams
- Independent practices
- Groomers
- Boarding kennels & catteries
- 01Vaccination and check-up appointment requests
- 02Opening hours, prices and services
- 03Emergency calls put straight through
- 04Repeat medication requests sent to the team
- 05Grooming and boarding enquiries
What changes
What changes for your team.
- Emergencies firstUrgent calls are put straight through instead of waiting in a queue.
- Routine calls off the deskBookings and questions are handled without interrupting consults.
- Clear out-of-hours informationCallers hear your out-of-hours arrangements, every time.
- Tidy messagesEvery request reaches your inbox with the owner and pet details.
Questions
Common questions.
My industry isn't listed. Can Plus still help?
Very likely. The nine ready-made agents are starting points, and every agent is trained on your services, prices and hours. Tell us about the calls you get and we'll show you how an agent would handle them.
Does it work on our existing phone number?
Yes. Plus runs on the phone system Vanilla Cloud already looks after for you, so callers ring the same number they always have.
What happens when a caller needs a real person?
The agent puts the call through to the right person or team with a warm transfer. If nobody is free, it takes a detailed message and sends it to your inbox.
Who sets it up and looks after it?
We do. Plus voice agents are built, trained, tested and maintained by our team, so you don't need anyone in-house to manage them.
Should we choose Standard or Pro?
Standard answers every call, takes messages and transfers callers. Pro adds call transcription, summaries, sentiment analysis, threat assessment and unlimited system integrations. We'll recommend the right one after a short call.
Book a consultation
Hear the Clinic Agent take your calls.
Tell us about your business and the calls you get. We'll show you an agent handling them, trained on your information.
