Care
Families answered warmly. Carers stay with residents.
Families, GPs, agencies and job applicants all call the same number. Plus answers them warmly, takes detailed messages for the right person and is set up not to share resident information over the phone.
Family member · 6:40pmI'm calling about visiting my dad this weekend.
Plus voice agentOf course. I can pass a message to the team on his floor. Can I take your name and the best number to call you back on?
Starts fromOffice Agent
The calls it takes
Five kinds of call, handled properly.
The agent is trained on your services, prices and hours, so callers hear your answers. Anything a person should handle is put straight through.
Used by
- Registered managers
- Care home administrators
- Home care coordinators
- Care groups
- Recruitment teams
- 01Visiting and general enquiries
- 02Messages for nurses, carers and managers
- 03New resident and care enquiries
- 04Job applicant calls
- 05Supplier and agency calls routed to the right person
What changes
What changes for your team.
- Families feel heardEvery call is answered, even during handovers.
- Carers stay with residentsFewer interruptions on the floor.
- Recruitment calls capturedApplicants don't drift away to the next provider.
- Private information protectedResident details stay with your team, not the phone line.
Questions
Common questions.
My industry isn't listed. Can Plus still help?
Very likely. The nine ready-made agents are starting points, and every agent is trained on your services, prices and hours. Tell us about the calls you get and we'll show you how an agent would handle them.
Does it work on our existing phone number?
Yes. Plus runs on the phone system Vanilla Cloud already looks after for you, so callers ring the same number they always have.
What happens when a caller needs a real person?
The agent puts the call through to the right person or team with a warm transfer. If nobody is free, it takes a detailed message and sends it to your inbox.
Who sets it up and looks after it?
We do. Plus voice agents are built, trained, tested and maintained by our team, so you don't need anyone in-house to manage them.
Should we choose Standard or Pro?
Standard answers every call, takes messages and transfers callers. Pro adds call transcription, summaries, sentiment analysis, threat assessment and unlimited system integrations. We'll recommend the right one after a short call.
Book a consultation
Hear the Office Agent take your calls.
Tell us about your business and the calls you get. We'll show you an agent handling them, trained on your information.
