Hospitality
Table requests taken in the middle of service.
The phone rings hardest during service, which is exactly when nobody can get to it. Plus takes table requests, answers menu and opening-hours questions, and lets the team keep their focus on the floor.
Caller · 7:35pmCan I book a table for six on Saturday? And do you do gluten-free?
Plus voice agentWe do have gluten-free dishes on the menu. What time would you like, and can I take a name for the booking?
Starts fromHospitality Agent
The calls it takes
Five kinds of call, handled properly.
The agent is trained on your services, prices and hours, so callers hear your answers. Anything a person should handle is put straight through.
Used by
- Owners & operators
- General managers
- Pub groups
- Cafés & coffee shops
- Function & event venues
- 01Table and party booking requests
- 02Menu and dietary questions from your menu, with allergy questions passed to your team
- 03Opening hours, parking and directions
- 04Function and private-hire enquiries
- 05Messages for the manager
What changes
What changes for your team.
- No missed bookings during serviceCalls are answered even when every hand is busy.
- Staff stay on the floorNobody has to leave a table to grab the phone.
- Bigger enquiries capturedParties, functions and private hire reach the manager with full details.
- Answers after closingLate callers still get opening times and can leave a request.
Questions
Common questions.
My industry isn't listed. Can Plus still help?
Very likely. The nine ready-made agents are starting points, and every agent is trained on your services, prices and hours. Tell us about the calls you get and we'll show you how an agent would handle them.
Does it work on our existing phone number?
Yes. Plus runs on the phone system Vanilla Cloud already looks after for you, so callers ring the same number they always have.
What happens when a caller needs a real person?
The agent puts the call through to the right person or team with a warm transfer. If nobody is free, it takes a detailed message and sends it to your inbox.
Who sets it up and looks after it?
We do. Plus voice agents are built, trained, tested and maintained by our team, so you don't need anyone in-house to manage them.
Should we choose Standard or Pro?
Standard answers every call, takes messages and transfers callers. Pro adds call transcription, summaries, sentiment analysis, threat assessment and unlimited system integrations. We'll recommend the right one after a short call.
Book a consultation
Hear the Hospitality Agent take your calls.
Tell us about your business and the calls you get. We'll show you an agent handling them, trained on your information.
